City of St. Paul
The Goal
The City of St. Paul faced complex, multi-department payment processes that relied heavily on manual transactions, driving inefficiencies, higher costs, and inconsistent customer experiences. The City saw an opportunity to modernize and expand electronic payment services to improve efficiency, accuracy, and service delivery for both staff and customers.
The Solution
Ehlers led a citywide review of payment operations, engaging each department that receives payments to document platforms, processes, and pain points. By consolidating this information into a single, actionable framework, Ehlers identified opportunities to streamline services, reduce manual processing, and advance the City’s transition to more efficient electronic payments.
The Outcome
The assessment produced clear, actionable recommendations that positioned the City to streamline payment operations, improve efficiency, and increase net revenues. As a result, the City advanced into a second phase with Ehlers to implement the recommendations and realize measurable operational and financial improvements.